About the Event

The CSC Service Institute Certification for Service Leaders, formerly known as Coaches Clinic by Performance Matters, is a collaboration to provide top-notch training and development for Service team leaders. We have identified topics that help successful service leaders establish a strong foundation and opportunity for growth by building better teams to implement the best Route Service training practices and strategies in their organizations.

We initiate thought-provoking ideas for key aspects of the Service Leader role by reviewing and uncovering opportunities for adjustments or implementation of initiatives, regardless of whether they are new to the role or an industry veteran.

Our unique approach to each topic involves uncovering the 'why' behind our actions. This distinctive training approach builds greater insight and a robust foundation for success before shifting focus to the 'how' and 'when' of our strategies.

A critical responsibility of a Service Leader is to retain and grow revenue, do it all safely, and remain committed to core values. The strategy we are training to uncover WHY we must develop team members' knowledge and skill sets, keep our customers informed about their service with ongoing updates, and focus internally on building our expertise and skill set as team leaders before focusing on successfully retaining and growing revenue.

We have created multiple levels to fit critical content within a 2.5-day time frame of attendance for each session.

Level 1 of the CSC Service Institute by Performance Matters offers a comprehensive curriculum that equips attendees with various skills and knowledge in Leadership, Managing Schedules, Effective Communication, Effective Feedback, Route Rep best practices, Route Rep safety, and more. The takeaway value ensures that each attendee is well-prepared and equipped to excel as a Service Leader.

The following is a high-level topic overview for the 2.5-day training session, providing practical and actionable insights. These insights will empower each attendee to apply their learning in real-world scenarios.